Contact
Contact Us
We're here to help! Whether you have questions about our products, need assistance with your order, or want to learn more about Fitreno, our customer service team is ready to assist you.
Get In Touch
info@fitreno.com
Email is the fastest way to reach us. We respond to all inquiries within 24 business hours.
Phone
+1 (775) 825-1372
Speak directly with our customer service team during business hours.
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM PST
Saturday - Sunday: Closed
We're closed on federal holidays.
Mailing Address
Fitreno LLC
4750 Longley Ln #210
Reno, NV 89502
United States
What We Can Help You With
Order Support
- Track your order status
- Modify or cancel orders (before shipment)
- Update shipping address
- Request order invoices
- Check on delayed deliveries
Product Information
- Product ingredients and specifications
- Usage instructions and dosage
- Allergen information
- Product availability
- Expiration dates and storage
Returns and Refunds
- Initiate a return
- Check refund status
- Report damaged or defective products
- Request return authorization (RMA)
Account Assistance
- Reset your password
- Update account information
- Manage email preferences
- Delete your account
General Inquiries
- Wholesale or bulk orders
- Partnership opportunities
- Media and press inquiries
- Feedback and suggestions
Before You Contact Us
To help us serve you better, please have the following information ready:
- For Order Questions: Your order number (found in your confirmation email)
- For Product Questions: Product name or SKU
- For Returns: Order number and reason for return
- For Technical Issues: Description of the problem and screenshots if applicable
Response Time
We strive to provide prompt and helpful responses:
- Email: Within 24 business hours
- Phone: Immediate assistance during business hours
- Peak Times: Response times may be longer during promotional periods or holidays
Frequently Asked Questions
Many common questions can be answered quickly in our FAQ section. Visit our FAQ page for instant answers to:
- Shipping and delivery questions
- Return and refund policies
- Product usage guidelines
- Payment and security information
Social Media
Connect with us on social media for:
- Product updates and launches
- Health and wellness tips
- Special promotions and discounts
- Community engagement
Feedback
Your feedback helps us improve! We welcome:
- Product reviews and testimonials
- Website feedback and suggestions
- Customer service experience reviews
- Ideas for new products
Privacy and Security
Your privacy is important to us. When contacting us:
- Never share your password or full credit card details via email
- We will never ask for sensitive information through unsolicited communications
- All communications are handled securely and confidentially
- Review our Privacy Policy for details on how we protect your information
Report a Problem
If you experience any issues with:
- Website Technical Issues: Describe the problem with screenshots
- Product Quality Concerns: Include photos and batch/lot numbers
- Shipping Damage: Photo evidence of damaged packaging and products
- Billing Discrepancies: Order number and description of the issue
International Customers
At this time, Fitreno LLC ships only within the United States. We do not offer international shipping or support for international orders.
Business Inquiries
Wholesale and Bulk Orders
Interested in wholesale pricing or bulk orders? Contact us at:
Email: info@fitreno.com
Subject Line: "Wholesale Inquiry"
Partnership Opportunities
For partnership, collaboration, or affiliate inquiries:
Email: info@fitreno.com
Subject Line: "Partnership Inquiry"
Media and Press
For media inquiries, press releases, or interviews:
Email: info@fitreno.com
Subject Line: "Media Inquiry"
We're Here For You
At Fitreno, customer satisfaction is our top priority. Whether you have a simple question or need detailed assistance, our knowledgeable team is committed to providing you with the support you need.
Don't hesitate to reach out - we're just an email or phone call away!
Last updated: January 29, 2026