Shipping policy

Effective Date: January 29, 2026

Last Updated: January 29, 2026

Shipping Coverage

Fitreno LLC proudly ships to all 50 states within the United States. We currently do not offer international shipping to ensure the fastest and most reliable delivery of your dietary supplements and health products.

Shipping Methods and Rates

We partner with USPS (United States Postal Service) to deliver your orders safely and efficiently.

Standard Shipping - FREE on orders $100+

Delivery Time: 2-4 business days
Cost: Calculated at checkout based on order total
FREE Shipping: Automatically applied on orders $100 or more
Tracking: Included with all orders
Carrier: USPS First Class or Priority Mail

Express Shipping - +$9.99

Delivery Time: 2 business days
Cost: Additional $9.99 per order
Tracking: Included with all orders
Carrier: USPS Priority Mail Express
Availability: Available for all US addresses

Processing Time

All orders are carefully prepared and processed with care:

Standard Processing: 1-2 business days
Order Cutoff Time: Orders placed before 2:00 PM PST ship the same business day
Weekend Orders: Orders placed on weekends or holidays will be processed the next business day
High Volume Periods: During promotional periods, processing may take up to 3 business days

Note: Processing time does not include shipping time. Delivery time begins after your order has been processed and shipped.

FREE Shipping Threshold

Enjoy FREE Standard Shipping on all orders $100 or more!

Automatically applied at checkout
No promo code needed
Applies to standard shipping only
Valid for all US addresses
Based on order subtotal before taxes

Order Tracking

Stay informed about your order every step of the way:

Tracking Information

Email Confirmation: You'll receive an order confirmation email immediately after purchase
Shipping Notification: Once your order ships, you'll receive a shipping confirmation email with your tracking number
Track Your Package: Use your tracking number on USPS.com or our website
Delivery Updates: USPS provides real-time tracking updates

Tracking Issues

If you experience any issues with tracking:

Wait 24 hours after shipping confirmation for tracking to update
Check your spam/junk folder for shipping emails
Contact us at info@fitreno.com with your order number
Our team responds within 24 business hours

Shipping Address

Important Address Guidelines

Verify Your Address: Please double-check your shipping address before completing your order
PO Boxes: We ship to PO Box addresses via USPS
Military Addresses: APO/FPO/DPO addresses are accepted
Address Changes: Contact us immediately if you need to change your address (only possible before shipment)

Incorrect Address

If you provide an incorrect shipping address:

Contact us immediately at info@fitreno.com or +1 (775) 825-1372
We can attempt to update the address if the package hasn't shipped
Once shipped, address changes must be made through USPS
Additional shipping fees may apply for address corrections
We are not responsible for packages delivered to incorrect addresses provided by the customer

Delivery Timeframes

Standard Shipping Timeline

Processing: 1-2 business days
Transit: 2-4 business days
Total Time: 3-6 business days from order date

Express Shipping Timeline

Processing: 1-2 business days
Transit: 2 business days
Total Time: 3-4 business days from order date

Business Days: Monday through Friday, excluding federal holidays

Delivery Exceptions

Weather and Natural Events

Shipping times may be affected by:

Severe weather conditions
Natural disasters
USPS service disruptions
National emergencies

We will notify you of any significant delays and work with USPS to resolve delivery issues as quickly as possible.

Peak Season Delays

During high-volume periods (holidays, promotional events):

Processing times may extend to 3 business days
Shipping times may be longer due to carrier volume
We recommend ordering early during peak seasons
Express shipping is recommended for time-sensitive orders

Failed Delivery Attempts

What Happens If You're Not Home

USPS will leave a delivery notice
You can schedule redelivery through USPS.com
Packages may be held at your local post office for pickup
Packages are typically held for 15 days before being returned to sender

Unclaimed Packages

If your package is returned to us as unclaimed:

We will contact you via email
You may request reshipment (additional shipping fees apply)
Or request a refund (minus original shipping costs)
Contact us within 30 days of the return

Lost or Stolen Packages

If Your Package Shows Delivered But You Didn't Receive It

Please take the following steps:

Check with neighbors, household members, or building management
Look around your delivery location (porches, garages, side doors)
Wait 24 hours - sometimes packages are marked delivered early
Contact your local post office with the tracking number
Contact us at info@fitreno.com with your order details

Our Lost Package Policy

We will work with USPS to investigate the delivery
If the package is confirmed lost, we will send a replacement or issue a refund
For stolen packages, we recommend filing a police report
We may require a police report for high-value orders

Damaged Packages

If your package arrives damaged:

Take photos of the damaged packaging and products
Do not discard the packaging
Contact us immediately at info@fitreno.com or +1 (775) 825-1372
We will arrange for a replacement shipment at no charge
Return shipping for damaged items is FREE

International Shipping

At this time, Fitreno LLC ships exclusively within the United States (including Alaska, Hawaii, and US territories). We do not offer international shipping to ensure:

Compliance with FDA and customs regulations
Product quality and integrity during transit
Fast and reliable delivery times
Excellent customer service

Order Splitting and Multiple Shipments

Occasionally, your order may be split into multiple shipments:

You will receive separate tracking numbers for each shipment
No additional shipping charges will be applied
This ensures faster delivery of available items
We will notify you if your order will ship in multiple packages

Product Storage During Transit

Our dietary supplements are packaged to maintain quality during shipping:

All products are sealed in protective packaging
Temperature-sensitive items include appropriate packaging
We ship Monday-Wednesday to minimize weekend storage
Special handling instructions are included when necessary

Taxes and Duties

For orders within the United States:

Applicable state and local sales taxes will be calculated at checkout
No additional customs fees or import duties apply
All taxes are included in your order total

Contact Us About Shipping

If you have questions about shipping or need assistance with your order:

Fitreno LLC
4750 Longley Ln #210
Reno, NV 89502
United States

Email: info@fitreno.com
Phone: +1 (775) 825-1372
Website: www.fitreno.com
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM PST

Our customer service team responds to all inquiries within 24 business hours.

Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

This policy was last updated on January 29, 2026.