Refund policy

Effective Date: January 29, 2026

Last Updated: January 29, 2026

Our Commitment

At Fitreno LLC, we stand behind the quality of our dietary supplements and health products. Your satisfaction is our priority, and we've designed our return policy to be fair and transparent for all customers.

30-Day Return Window

We offer a 30-day return period from the date you receive your order. If you're not completely satisfied with your purchase, you may return eligible products within this timeframe for a full refund.

Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

Returnable Products:

  • Unopened and sealed products only - All dietary supplements and health products must be in their original, unopened packaging with all seals intact
  • Products must be in their original condition with no signs of use or damage
  • All original packaging, labels, and accessories must be included
  • Products must not be expired or near expiration (within 60 days of expiration date)

Non-Returnable Products:

  • Opened or unsealed dietary supplements - Due to FDA regulations and health safety standards, we cannot accept returns of opened supplement products
  • Products with broken or tampered seals
  • Products showing signs of use or consumption
  • Products without original packaging or labels
  • Products damaged due to misuse or improper storage

Important Note: As dietary supplements are ingested products regulated by health and safety standards, we cannot accept returns of opened or partially used items. This policy protects the health and safety of all our customers.

How to Initiate a Return

To start a return, please follow these simple steps:

Step 1: Contact Us

Reach out to our customer service team within 30 days of receiving your order:

  • Email: info@fitreno.com
  • Phone: +1 (775) 825-1372
  • Business Hours: Monday - Friday, 9:00 AM - 5:00 PM PST

Step 2: Provide Order Information

When contacting us, please have the following information ready:

  • Your order number
  • Product name(s) you wish to return
  • Reason for return
  • Photos of the unopened product (if applicable)

Step 3: Receive Return Authorization

Our team will review your request and provide you with:

  • A Return Authorization Number (RMA)
  • Return shipping address
  • Return instructions

Step 4: Ship Your Return

Package your item securely and ship it to the address provided. Please note:

  • Return shipping is FREE for all eligible returns within the United States
  • We recommend using a trackable shipping service
  • Include your RMA number clearly on the package
  • Keep your tracking number for your records

Refund Process

Processing Timeline

Once we receive your returned item:

  • Inspection: We will inspect the product within 2 business days
  • Refund Processing: Approved refunds will be processed within 5 business days
  • Credit to Account: Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Refund Method

Refunds will be issued to the original payment method used for the purchase:

  • Credit/Debit Card refunds: 5-10 business days
  • PayPal refunds: 3-5 business days
  • Other payment methods: As per the payment provider's policy

What's Included in Your Refund

Your refund will include:

  • Full product purchase price
  • Original shipping costs (if applicable)
  • Any applicable taxes

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately:

  • Take photos of the damaged product and packaging
  • Contact us within 48 hours of delivery
  • We will arrange for a replacement or full refund at no cost to you
  • Return shipping for damaged/defective items is FREE

Wrong Item Received

If you receive the wrong product:

  • Contact us within 7 days of delivery
  • We will send you the correct item immediately
  • We will provide a prepaid return label for the incorrect item
  • No charges will apply for our shipping error

Order Cancellations

Before Shipment

You may cancel your order free of charge if it hasn't been shipped yet:

  • Contact us as soon as possible
  • Full refund will be processed within 5 business days

After Shipment

Once your order has shipped, standard return procedures apply:

  • You may refuse delivery and the package will be returned to us
  • Standard return policy terms will apply
  • Refund will be processed once we receive the returned package

Exchanges

We currently do not offer direct exchanges. If you need a different product:

  • Return the original item following our return process
  • Place a new order for the desired product
  • We'll process your return refund within 5 business days of receiving your return

International Returns

At this time, Fitreno LLC only ships within the United States. We do not process international returns.

Contact Information

For any questions about returns, refunds, or our policies, please contact us:

Fitreno LLC
4750 Longley Ln #210
Reno, NV 89502
United States

Email: info@fitreno.com
Phone: +1 (775) 825-1372
Website: www.fitreno.com
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM PST

Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

This policy was last updated on January 29, 2026.